Rob is a senior digital expert and leader with over 15 years’ experience at the forefront of digital industries and customer experience. He has a track record of delivering innovative and compelling digital experiences from banking to armored vehicles. Rob leads the customer experience service line at Infosys with objective of delivering awesome experiences at massive scale.
DAY 1 – Donald Gordan Theatre – 10:55 – 11:25
Customer Centric Transformation
Positive customer experiences are often the first casualty of large scale business transformation? In his address, Rob tackles why bad experience s are created in the first place and how to deliver awesome omni-channel experiences at massive scale taking examples across industries.