SDGC14 Highlights

Now all keynote talks are available online!

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This last autumn, over 650 global thought leaders and practitioners across Hospitality, Insurance, Retail, Telco, Finance, IT and Health Care made it to the event of the year. Coming from 40+ countries, they gathered for the 7th Annual Service Design Global Conference to share the latest thinking, trends and best practices to empower change through Service Design.

Dear visitor, we are very glad to share all the videos of keynote talks and panel discussions. Whether you missed the Conference or still feel some nostalgia about it, taking an evening off to watch the materials will definitely be a rewarding experience. And by the way, we are keen to hear your thoughts, so don’t forget to share them with #SDGC14 hashtag! You can either go directly to our SDGC14 YouTube playlist and SDN Slide-share account, or enjoy all videos, slide-decks, sketch-notes, photos in one place by clicking here.

  • Lorna Ross Keynote

    Biography Ross, a graduate of The Royal College of Art (London, England), has 24 years’ experience in design, design research, and innovation, the past twelve years focused on health and healthcare. Prior to joining the CFI as design manager in 2009, Ross ran the Human Wellbeing Group at MIT Media Lab, Europe. She has worked...

  • Mark Levy Keynote

    Biography Mark is the Global Head of Employee Experience with Airbnb. His role includes responsibility for the traditional HR functions, as well as Culture, Real Estate & Facilities, Food, and Corporate & Social Responsibility.  He has held global roles at Landor Associates, Thomson/Technicolor when he lived and worked in Paris, as ...

  • Kigge Mai Hvid Keynote

    Biography Kigge Hvid is a leading global voice in the area of design and innovation that provides economic, social and environmental return for public and private stakeholders alike. Kigge Hvid has extensive experience within strategic planning and daily running private, academic and public sectors as well as a unique high level global ...

  • Nathan Shedroff Keynote

    Biography Nathan Shedroff is the chair of the ground-breaking MBA in Design Strategy at California College of the Arts (CCA) in San Francisco, CA. This program prepares the next-generation of innovation leaders for a world that is profitable, sustainable, ethical, and truly meaningful by uniting the perspectives of systems thinking, design ...

  • Tenzin Shenyen Keynote

    Keynote Speech: “There are Things in Life you Can’t Design” His talk will present a Buddhist take on design, arguing that karma and experience cant even be correlated for predictable effect, much less be designed. The task of designers today is to just ride the chaos and make decisions characterised by innocence and ...

  • Low Cheaw Hwei Keynote

      Keynote Speech: “Self-service only…” Service is age-old, how does putting a design prefix make it a new discipline?  What did we miss, discover and learn so far? This talk will help us reflect and consider the opportunity for Creating Value for Quality of Life. Perhaps we can scratch beyond the cultural surface of service...

  • Fred Leichter Keynote

    Biography Fred Leichter is currently a Fidelity sponsored Fellow at the Stanford University d.school.  In this one year residency at Stanford Fred has taught several classes and worked on a significant project for Fidelity: Understanding the needs of aging families and learning about the conversations that often do not happen within families ...

  • Malin Orebäck Keynote

    Biography Malin is a leading designer, strategist and advisor.  Committed to get the great ideas out there to really make a difference for people, she leads and coaches multidisciplinary teams towards strong, innovative and meaningful product, service and experience solutions.  She is a Design Strategist with 20+ years of consultancy ...

  • Stan Phelps Keynote

    Biography Stan Phelps, JD/MBA is the founder of 9 INCH marketing. A consultancy that helps clients win customers that are four times as valuable as those acquired through traditional marketing. His 20-year marketing background includes leadership roles with adidas, International Management Group, the PGA of America and Synergy Events. Stan has ...

  • Wim Rampen Keynote

    Biography Wim is the Manager of Intelligence and Brands of Delta Lloyd & OHRA at Delta Lloyd Group; generating and translating Customer and Market insights into brand strategy, brand value propositions and customer experiences.  With over 10 years of experience in Marketing and Services, he has a great understanding of customer ...

  • LiveWork
  • Fjord
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  • Arla
  • Qmatic
  • SAP
  • S.Stockholm
  • AirBnbn
  • SPOTIFY
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  • EXPERIO
  • SVID
  • Continuum
  • DMI01
  • Moleskin
  • Doberman1
  • 03-1-1
  • 02-1-1